Shipping Policy

Last Updated: October 6, 2026

Who Ships Your Order

Our products are made on demand and shipped by our fulfillment partner, Printful. Delivery is handled by third-party carriers.

Where We Ship

We ship to most countries worldwide. We cannot ship to locations restricted by U.S. law or our carriers, including Russia, Belarus, Cuba, Iran, Syria, North Korea, Ecuador, and the Crimea, Luhansk, and Donetsk regions. This list may change.

Shipping Rates

Shipping rates are shown at checkout before you pay. We do not offer free shipping because it would take away from the causes we support.

Production Time

Because items are made to order, production usually takes 2–5 business days after payment. Busy seasons may take longer.

Delivery Time

After production, U.S. standard shipping usually takes 3–4 business days, for a total of about 5–9 business days.

International standard shipping usually takes 5–20 business days after production, for a total of about 7–25 business days.

Express options, when offered at checkout, are faster. These are estimates, not guarantees. Delays can happen because of carrier issues, out-of-stock items, or problems with a design file.

Separate Shipments

Some items, such as hats, mugs, and stickers, ship separately. Your order may arrive in more than one package, possibly on different days.

Tracking

We email your tracking number when your order ships. You can also use Track Order in the site footer.

International Orders

Customs duties, import taxes, and fees are set by your country. [Choose one option before publishing: “They are shown at checkout” or “They are the buyer’s responsibility.”]

Orders shipped from a different region than your destination may have customs fees on delivery.

Wrong Address

Please double-check your address at checkout. We are not responsible for orders sent to an address you entered incorrectly.

If a package is returned to us, you may need to pay to ship it again.

Lost or Damaged Orders

If your order is late, lost, or arrives damaged, email support@coldstreets.com within 30 days of the delivery date, or estimated delivery date, with your order number and a photo if the order was damaged.

Please allow a few extra days past the estimate before contacting us. We will work with you and the carrier to make it right.

Questions

Email support@coldstreets.com.

Thank you, The Cold Streets Staff