Returns, Exchanges, and Refunds Policy

Last Updated: October 6, 2026

All sales are final except as described below.

What We Will Exchange

We will exchange unused merchandise that arrives damaged, defective, mislabeled, or misprinted, or that is not what you ordered because of our error.

We cover the cost of these exchanges. If we cannot exchange an item, we will refund it to your original payment method.

What We Cannot Accept

Because our items are made to order, we cannot accept exchanges or returns for ordering the wrong size, color, or design, changing your mind, or waiting past the 30-day deadline.

The 30-Day Deadline

You have 30 days from the delivery date to start an exchange. If you do not contact us within 30 days, the sale is final.

How to Start an Exchange

Please do not ship your item back without approval first. Email support@coldstreets.com with your name, order number, a short message, and a photo of the problem.

We will review your request and reply with instructions.

Refund Timing

Approved refunds are processed within [X] business days. Your bank may take additional time to post the refund to your account.

Other Purchases

Pass the Love Cards, advertising, and sponsorship purchases follow their own terms, which cover their refund rules.

Your Local Rights

Nothing in this Policy limits any rights you have under your local consumer laws.

Changes

We may update this Policy by posting a new “Last Updated” date. Changes apply to orders placed after that date.

Questions

Email support@coldstreets.com.

Thank you, The Cold Streets Staff